Care begins with knowing the person.
Everyone who lives at Richmond House brings their own routines, strengths, preferences and story. The care they receive should reflect that.
It’s important that you feel like you are at home while you are at Richmond House.
Support built around the individual.
Richmond House develops care plans around each resident’s strengths, what they want to achieve and how they want to be supported. Families, friends, advocates and other professionals can all be involved where appropriate.
- Dignity and respect
Residents should be listened to, treated with respect and supported to make choices about their own day-to-day life.
- Compassion
Good care is about more than practical support. It also means patience, kindness and understanding the person behind the care plan.
- Being included
Residents are encouraged to take part in decisions, activities and conversations about the way Richmond House works.
- Responsive care
Support should change when needs, wishes or circumstances change, rather than expecting the resident to fit around the service.
- Wellbeing
Care should support comfort, health, independence, social connection and the things that make everyday life enjoyable.
Your life does not start again when you move in.
Residents are encouraged to continue with the routines, relationships and interests that matter to them.
Care planning is part of that. It records what support is needed, but also what someone enjoys, what they want to achieve and how they prefer things to be done.
Residents can be involved in reviews and decision-making, with relatives, friends or advocates involved where appropriate.
Support when it is needed.
Richmond House works with local health services and can help coordinate appointments and additional support where required.
GP and health appointments
Residents can remain with their own GP where possible. If they move from outside the catchment area, Richmond House can help arrange registration with a local doctor.
Visiting professionals
Regular visits from NHS district nurses, dentists and podiatrists, with other services requested when needed.
Hospital appointments
Staff can help with arrangements and will provide current care information when a resident needs to attend hospital.
Advocacy
Residents can choose to have a family member, spouse or independent advocate help express their views and make their wishes known.
Residents should have a say in the care they receive and the home they live in.
Richmond House holds residents, relatives and friends meetings and asks residents for feedback about the quality of the service.
Feedback may cover the whole home or a particular area such as food or activities. We also encourage residents to highlight the small things staff do well so these can become part of everyday practice.
The little things matter.
From the Richmond House welcome pack